Essentials for Success
The PTC9000 is, like all software, an inert tool. Nothing happens without the human element. To achieve success with point of care dispensing, every step in the process must be viewed through the eyes of the patient and meet the expectations of the patient.
The patient expects to be able to:
- Get all their medications at one place - the patient will go elsewhere if you cannot provide the medications you prescribe. A limited inventory or cash and carry only inventory is a key to failure. Seventy-five percent (75%) of all prescriptions are insurance based and that number is increasing. The PTC9000 allows you to carry a full inventory with a minimum investment.
- Get their medications accurately and quickly - there should be no counting; no open bottles of pills. Use of PTC’s repackaged medications allows rapid dispensing, often in less than one minute including insurance processing. Errors are virtually eliminated. In pharmacies, the error factor is around 5%.
- Process their pharmaceutical coverage - the patient must go elsewhere if you cannot process the claim. Over 90% of the payers recognize and pay users of the PTC9000 . This is the largest network in the industry. These claims must be processed in your name and not a third party.
- Get their refills from you - nothing is accomplished if the patient must still go to the pharmacy for refills. “First fill” programs may be good for payers but they are failures for you and your patients. The PTC9000 allows you to not only provide refills by mail or in the office but also allows you to monitor compliance and outcomes.
To meet patient expectations requires:
- Strong Physician Leadership
The PTC9000 is simply a tool that works; the success in your clinic will come from your efforts and leadership. - Training
While every physician and staff member does not need to know all the aspects of operating PTC9000 , all need to be trained generally as well as specifically in their defined role. All must be able to explain to patients the advantages of getting medications in your clinic. - Procedure and Flexibility
Dispensing must become a procedure followed as rigorously as gathering the patient history, billing and collection. The procedure must remain flexible initially so that it can be refined to the needs and flow of the practice. - Team Effort
Point of care dispensing must be a team effort with each person performing enthusiastically as required; in a group, all doctors, PAs and NPs must participate along with the staff to achieve greatest success.
